Refund policy

RETURN & REFUND POLICY

Merryglow offers a 30-day return policy. You have 30 days after receiving your item to request a return.

Return Eligibility
For change-of-mind returns, your item must be unused, in the same condition in which you received it, and in its original packaging, with tags where applicable. You will also need your receipt or proof of purchase.

How to Request a Return
Contact merryglow26@outlook.com with your order number before returning any item.

If your return is accepted, we will provide return instructions and, where applicable, a return shipping label. Any return shipping charges will be explained before you proceed. Please do not send items to the address on the original package unless we specifically instruct you to do so.

Damaged, Defective or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact merryglow26@outlook.com as soon as possible. Include your order number and, where possible, photographs of the issue.

We will evaluate the problem and arrange an appropriate replacement, refund or other resolution. Necessary return shipping for defective or incorrect items will be covered by Merryglow.

Exceptions
Personalized or custom-made items and gift cards are generally excluded from change-of-mind returns, except where applicable law requires otherwise. These exclusions do not remove your rights concerning defective or incorrectly supplied goods.

Discounted products remain eligible under the same return conditions as regular-priced products.

Exchanges
Contact us to arrange a return. Once the return is accepted, you may place a separate order for the replacement item.

European Union Customers
Where applicable, customers in the European Union have a statutory 14-day right to withdraw from an online purchase, subject to legally permitted exceptions. Contact us to exercise this right. Mandatory consumer rights take precedence over any conflicting condition in this policy.

Refunds
We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional processing time. If more than 15 business days have passed since approval, contact merryglow26@outlook.com.

Nothing in this policy limits your mandatory rights under applicable consumer law.